Return Policy

30-Day Satisfaction Guarantee

At Harmonicon, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day satisfaction guarantee on all eligible products. Please read the following guidelines carefully to understand our return process:

Eligibility Criteria for Returns:

1. Item Condition: Returned items must be in their original condition, unused, and with all original packaging and tags intact.
2. Timing: Returns must be initiated within 30 days of the order date as per the shipment tracking information.
3. Proof of Purchase: A proof of purchase (order number, receipt, or invoice) is required for all returns.
4. Non-Eligible Items: Certain products are not eligible for return due to hygiene or safety reasons, such as opened consumables (e.g., skincare products, food items), personalized/customized items, and digital downloads.

Return Process:

1. Initiating a Return: To initiate a return, please contact our customer support team at info@harmonicon.shop within the 30-day period. Provide your order details and reason for return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).
4. Inspection and Refund: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will process your refund within [30] business days to the original payment method used for the purchase.

Exchanges:

We currently do not offer direct exchanges.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund as applicable.

Contact Us:

If you have any questions or concerns regarding our return policy or need assistance with a return, please reach out to our customer support team at info@harmonicon.shop

Legal Notice

Welcome to Harmonicon!

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions:

Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Harmonicon or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or display any portion of this website without prior written consent from Harmonicon.

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information when you use our website. By accessing or using our website, you consent to the collection and use of your information as described in our Privacy Policy.

Product Information

We strive to provide accurate product descriptions, prices, and availability information on our website. However, we do not warrant that product descriptions or other content on this website are accurate, complete, reliable, current, or error-free. In the event of an error, we reserve the right to correct it and revise your order accordingly, or cancel the order and refund your payment if necessary.

Limitation of Liability

In no event shall Harmonicon be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of this website or the products purchased from us. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States. Any dispute arising out of or related to your use of this website shall be subject to the exclusive jurisdiction of the courts in MA.

Changes to Terms

We reserve the right to update, modify, or replace these terms and conditions at any time without prior notice. Your continued use of this website after any such changes constitutes your acceptance of the new terms and conditions.

Contact Us

If you have any questions or concerns about this legal notice or our website, please contact us at info@harmonicon.shop

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?
We accept payments via major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods available during checkout.

2. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order using the provided tracking number on the carrier's website or by logging into your account on our website.

3. What is your return policy?
We offer a 30-day satisfaction guarantee on eligible products. For detailed information on our return policy, including eligibility criteria and the return process, please refer to our Return Policy.

4. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery timeframes vary based on the destination. Please note that additional customs duties, taxes, and fees may apply for international orders.

5. How long does shipping take?
Shipping times vary depending on the shipping method selected and your location. Estimated delivery timeframes are provided during checkout based on the carrier's transit time.

6. Can I cancel or modify my order?
Orders can be canceled or modified within a limited time frame after placement. Please contact our customer support team as soon as possible with your order details for assistance.

7. Do you offer gift wrapping or personalized messages?
We currently do not offer gift wrapping services. However, you can include a personalized message with your order during checkout.

8. What if an item is out of stock?
If an item is out of stock, you may have the option to sign up for notifications to be alerted when the item is back in stock. Alternatively, you can contact us for information on product availability and alternatives.

9. How can I contact customer support?
For assistance with your order, product inquiries, or any other questions, please contact our customer support team at [info@harmoniconshop]. We're here to help!

10. Do you offer wholesale or bulk discounts?
We may offer wholesale or bulk discounts for certain products. Please reach out to our customer support team for more information and to discuss your specific needs.